Add your preferred ear cleaning tools to your cart, click "checkout", enter the discount code or gift card code on the page, and click "apply" to enjoy the corresponding discount.

If it shows invalid, it may be because this discount code is not applicable to this product.

We offer free worldwide shipping.

However, for some remote areas, the logistics company may charge a remote area surcharge.

Please contact customer service for details.

Under normal circumstances, orders will be shipped within 1-3 business days.

In case of incorrect address or incomplete recipient information, you will be notified via email to provide the corresponding information before shipment.

For the United States and EU countries, delivery usually takes 3-7 business days; for other countries or remote areas, it is expected to take 8-25 business days.

The actual delivery date depends on the logistics situation.

If you find that the recipient information is incorrect after placing the order, please immediately send the correct shipping information to the official customer service team at cs@bebird.com, and they will process it for you as soon as possible.

If the package has already been shipped, it cannot be modified. Please contact the logistics provider first to resolve the issue.

After the package is shipped, you will be notified via the contact email address provided when placing the order. The email will contain product details, tracking number, and tracking link.

If you accidentally deleted the email, you can check it at https://bebird.com/apps/17TRACK by entering the corresponding order information.

Not necessarily.

Customs duties or import taxes are determined by the customs of your destination country/region according to their laws and regulations, which Bebird, as the seller, cannot control or predict.

If you have any questions about taxes and fees, it is recommended that you consult your local customs department in advance.

International packages are subject to customs inspection upon entering the destination country.

If customs requires additional information or payment of taxes, our after-sales customer service will contact you via email. Please cooperate promptly according to the notification to avoid package delays or returns.

During international logistics transit, there may be delays in information updates, which is normal.

If the logistics status has not been updated for more than 5 business days, we recommend that you:

Check through the official logistics website (such as 17TRACK) or official customer service channels first.

If the problem persists, please send your order number and a description of the issue to cs@bebird.com, and our customer service team will assist you in initiating an inquiry with the shipping carrier.

1. First check: Please check the delivery photos in the shipping details (if available), or verify if the package was received by a family member, neighbor, or property management.

2. Contact the logistics company: Please contact the local logistics delivery point directly and provide the tracking number for verification.

3. Contact us: If the package is still not found after following the above steps, please send the details to cs@bebird.com within 24 hours of the delivery status showing "delivered," and we will assist you in resolving the issue.

Please contact cs@bebird.com and provide your order ID. Customer service will issue an invoice for you within 1-3 business days.

Absolutely. All models have passed FCC, ROHS, CE certification and FDA authorization, with over 30 million users worldwide. Berbid is designed with safety first:

• Pain-Free: The ear spoons are silicone-coated and designed to fit the ear canal comfortably.
• Flexible Tube: The unique snake-shaped flexible tube adapts to various ear canals.
• Stable View: A built-in gyroscope ensures a stable, correct viewing angle to help prevent entering unsafe areas.

To use the Bebird ear cleaner, follow these steps:

1. Search for and download the Bebird App from the App Store (iOS) or Google Play (Android).
2. Ensure your ear cleaning tool is fully charged before use.
3. Open the device cover—it will power on automatically.
4. Connect to the device's WiFi (Bebird-XXXX) through your phone settings.
5. Open the Bebird App and start using your ear cleaner with a camera to remove earwax safely.

For the best experience, use your ear cleaner in a well-lit environment and make sure your hands are clean before handling the device.

You can download the app in the following ways:

1. Search for "bebird" in your app store/Google Play.
2. Scan the QR code on the instruction manual.
3. Visit the download app page on our official website.
   
   

The default password is 12345678.

Yes, the Bebird ear cleaner works seamlessly with both iOS and Android devices, allowing you to safely and effectively remove earwax while viewing real-time visuals on your phone.Device Compatibility

• Works with iPhones, iPads, and Android smartphones.
• Supports connection via a dedicated Bebird App.
• Uses WiFi connectivity to ensure a stable, lag-free experience.

For the best experience, keep your Bebird App updated to the latest version.

Yes. The Bebird EarSight is equipped for all scenarios:

• Oily/Liquid Wax: Use the included disposable sponge tips.
• Large or Dry Wax: Use the specially shaped silicone ear spoons or tweezers for safe and effective removal.

1. Install the tweezer module.

2. Attach and screw fighten the tweezer tip.

3. Press the module side to open or close the tweezer tip.

Our replaceable cleaning tips are designed for different types of earwax and cleaning needs:

• Tweezers: Suitable for gripping stubborn, lumpy, or detached dry earwax.
• Scooper: Ideal for gently scooping and cleaning most common sticky earwax; a versatile option for daily cleaning.
• Scraper: Designed for carefully scraping away thin, flaky earwax or fine debris that adheres closely to the ear canal.
• Sponge Tip: Specifically designed to absorb and clean liquid or wet earwax, with a soft touch.

Usage Recommendations: Please choose the appropriate tip based on your individual earwax condition and use gentle movements during cleaning. The cleaning tips are disposable or require regular replacement; do not mix them to ensure hygiene and optimal cleaning results.

The Bebird EarSight has an impressive battery life. A single full charge provides: Up to 80 minutes of continuous use. Typically up to 3 months of regular use (based on 10-minute sessions).

Please use the cleaning brush included with the product to clean the lens, and wash the ear spoon tip with clean water and let it air dry before use.

No, the Bebird app does not leak user data. We are committed to protecting your privacy and ensuring the security of your personal information.Our Data Protection Measures:

• No unauthorized sharing: We do not sell, trade, or transfer your personal information to outside parties without your consent, except for essential service providers who assist in order fulfillment.
• Strict security protocols: We have physical, electronic, and managerial safeguards in place to protect your data.
• Privacy control options: You have the right to access, correct, delete, and manage how your data is used.

For more details, please refer to our Privacy Policy within the Bebird app or on our official website.

💡 Tip: Always download the Bebird app from official sources to avoid security risks.

Yes, all EarSight products purchased from bebird.com come with a 2-year warranty covering manufacturing defects (excluding damage caused by misuse).

Please contact customer service and provide your order details to claim your warranty.

Uninstall and reinstall the app. Turn off Bluetooth and mobile data before reconnecting to the WiFi.

If the camera of your ear cleaning tool appears blurry, follow these troubleshooting steps to improve clarity:

1. Check the App and Device Compatibility: Ensure you have downloaded and installed the correct Bebird app for your specific ear cleaner tool.If the issue persists, uninstall and reinstall the app to refresh the connection.Make sure yourear cleaner with camerais fully charged, as low battery levels may affect performance.

2. Clean the Camera Lens Properly: Gently wipe the lens of yourprofessional ear cleaningdevice with a dry swab to remove any dust, earwax, or condensation buildup.Avoid using wet wipes or alcohol-based cleaners, as moisture can affect the camera’s clarity.If your ear cleaner tool has a protective lens cover, check if it is scratched or dirty.

3. Adjust Your Phone Settings: The resolution and display settings of your phone can impact the image quality. If the camera feed still appears unclear, try adjusting your screen resolution in the phone’s display settings.Restart your phone and reconnect theear cleaner with camerato refresh the connection.

4. Improve Your Lighting Conditions: Poor lighting can make the camera feed appear blurry. Try using the ear cleaning tool in a well-lit environment.Avoid using the device in direct sunlight or extremely dim conditions, as both can cause glare or reduced visibility.

5. Check the WiFi Connection Stability: A weak WiFi signal between the ear cleaner tool and your phone may lead to lagging or blurry images. Ensure you are connected to the correct Bebird WiFi network (e.g., "Bebird-XXXX").Turn off Bluetooth and mobile data to prevent interference with the connection.

6. Test on Another Device: If the image remains blurry, try connecting theear cleaner with camerato a different smartphone or tablet to determine whether the issue is with the device or the app.If the problem continues after trying these steps, please contact our customer support for further assistance.

Please feel free to contact cs@bebird.com for assistance and we will reply within 24 hours on weekdays.