At Bebird, we work hard to process and ship your order as quickly as possible. This Shipping Policy explains our processing times, shipping options, delivery estimates, and what to expect after placing your order.

1. Shipping Destinations

Bebird ships to customers worldwide, including many remote and international destinations.

Shipping availability may vary by destination due to local regulations, carrier restrictions, customs requirements, or other logistical limitations. If shipping is unavailable to your location, you will be notified during checkout or contacted by our customer service team.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment is successfully received.

Business days do not include weekends or public holidays.

During major sales events, holidays, product launches, or other periods of unusually high order volume, processing may take longer than usual. If there is a significant delay, we will make reasonable efforts to notify you.

3. Estimated Shipping Times

Shipping times begin after your order has been processed and shipped.

These are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, customs clearance, weather, local holidays, and other circumstances beyond our control.

For international orders, customs processing may add additional time to the estimated delivery period.

4. Shipping Methods & Costs

Standard Shipping

Free

Express Shipping

US$12.99–US$19.99

Express shipping availability and pricing may vary depending on the destination, package size, and carrier service available at the time of purchase. The applicable shipping options and costs will be displayed at checkout.

Additional shipping charges may apply to certain remote or special-service destinations, including but not limited to Alaska, Hawaii, Puerto Rico, and other remote areas.

If an additional shipping charge is required after your order is placed, we will contact you at the email address provided with your order before proceeding whenever reasonably possible.

5. Delivery Address

Orders will be shipped to the delivery address provided during checkout.

Please make sure your shipping information is complete and accurate, including:

• Full name
• Street address
• Apartment, suite, or unit number, if applicable
• City
• State/Province/Region
• Postal or ZIP code
• Country
• Valid phone number and email address

Each order can be shipped to one delivery address only. If you would like to ship items to different addresses, please place separate orders.

APO/FPO Military Addresses

Some carriers or shipping services may have limited delivery capabilities for APO/FPO military addresses. If possible, we recommend providing an alternative residential or other deliverable address.

6. Address Changes

If you need to change your shipping address after placing an order, please contact us at cs@bebird.com as soon as possible.

We will do our best to accommodate your request before the order is shipped. However, we cannot guarantee that an address change will be possible once the order has been processed or handed over to the carrier.

If an order has already been shipped, any address change or rerouting may be subject to carrier restrictions or additional fees.

7. Customer Information & Customs Requirements

Customers are responsible for providing complete and accurate information required for order processing, delivery, payment verification, or customs clearance.

Depending on the destination country, the recipient may be required to provide additional information, such as:

• Government-issued identification
• Tax identification number
• Customs information
• Other information required by local authorities or the carrier

If additional information is required, Bebird may contact you through our official customer service email address:

cs@bebird.com

Please monitor your email after placing an international order and respond promptly when additional information is requested.

Delays, failed deliveries, returns, or additional costs caused by incomplete, inaccurate, or missing information may be the customer's responsibility.

8. Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other local charges may apply, depending on the destination country and applicable local regulations.

Unless otherwise stated at checkout, these charges are not included in the product or shipping prices shown on our website.

Any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by local authorities or carriers are the responsibility of the customer or recipient.

Because customs regulations vary from country to country, Bebird cannot guarantee that every product can be imported into every destination or that a shipment will be cleared without additional charges or requirements.

If you are unsure about the import requirements for your country, we recommend contacting your local customs authority before placing an order.

9. Customs Clearance

International shipments may be held by customs for inspection or additional documentation.

Customs clearance times vary by country and are outside Bebird's control. If customs authorities or the carrier request additional information or payment, the recipient should respond as soon as possible to avoid unnecessary delays.

Bebird is not responsible for delays caused by customs inspections, clearance procedures, unpaid duties or taxes, or failure to provide information requested by customs authorities or the carrier.

10. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for the tracking information to become active after the package has been handed over to the carrier.

Tracking updates may be delayed or temporarily unavailable while a package is in transit, undergoing customs clearance, or being transferred between carriers.

11. Delivery Delays & Unforeseen Circumstances

We make every reasonable effort to deliver orders within the estimated timeframe. However, delivery dates cannot always be guaranteed.

Shipping delays may occur due to circumstances beyond our reasonable control, including:

• Severe weather
• Natural disasters
• Customs inspections or clearance delays
• Public holidays
• Carrier disruptions
• Transportation delays
• Incorrect or incomplete delivery information
• Address changes or delivery restrictions
• Unexpected events affecting international transportation

When a delay occurs, our customer service team will assist you and work with the carrier where possible to help resolve the issue.

12. Lost, Missing, or Damaged Packages

If your package appears to be lost, missing, or damaged, please contact us at cs@bebird.com as soon as possible.

Damaged Packages

If your order arrives damaged, please provide:

• Your order number
• A description of the damage
• Clear photos of the damaged package and product
• Any other information reasonably requested by our customer service team

Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, mailrooms, or other designated delivery locations, where applicable.

You may also contact the carrier directly to confirm the delivery details.

If the package remains missing, contact cs@bebird.com so that we can review the situation and assist you.

13. Shipping Claims

Claims for lost, missing, or damaged packages should be submitted within 7 days of the recorded delivery date or, where applicable, within 7 days after the expected delivery date.

Bebird will review each claim individually. Depending on the circumstances and available evidence, we may provide a replacement, refund, or another appropriate resolution.

For damaged products, photographic or video evidence may be required before a replacement or refund can be approved.

Bebird reserves the right to request additional information or evidence when reviewing a claim.

14. Replacement Orders

If Bebird provides a replacement as a courtesy or resolution for a shipping issue, the replacement order is considered a replacement shipment rather than a new purchase.

Unless otherwise required by applicable law, a courtesy replacement issued to resolve a previous order or shipping claim is not eligible for an additional return or refund based on the original purchase.

15. Refused or Undeliverable Packages

If a package is refused, returned to sender, or cannot be delivered because of an incorrect or incomplete address, failure to provide required customs information, refusal to pay applicable duties or taxes, or other circumstances attributable to the recipient, additional shipping or handling costs may apply.

If the package is returned to Bebird, we will contact you regarding the available options.

Any refund, where applicable, may be reduced by non-refundable shipping, return, or other costs incurred by Bebird, subject to applicable law and our Refund & Return Policy.

16. Delivery Estimates & Important Notice

All shipping and delivery times provided on this page are estimates for reference only.

The actual delivery time may vary depending on the destination and circumstances affecting transportation or customs clearance. Selecting Express Shipping does not guarantee delivery by a specific date unless Bebird expressly states otherwise.

For time-sensitive purchases, we recommend placing your order as early as possible.

17. Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact our customer support team:

Email: cs@bebird.com

We are happy to assist you with your order and shipping concerns.