Guide to Handling Checkout Failures
If your checkout fails, please return to the checkout page, carefully read the steps below, and try using a different payment method.
Option 1
First option: Try paying with an available digital wallet, such as Shop Pay, PayPal, or Google Pay.
Option 2
Second option: Try paying with one of your available credit cards.
Option 3
Third option: Select any available payment method and complete the payment.
You may have encountered the following checkout issues.
Why did my credit card payment fail?
Based on our analysis, the credit card payment failure may be due to one of the following reasons: 1. Your card is subject to restrictions imposed by the issuing bank (please contact your bank); or 2. The payment gateway has blocked the transaction from your bank. Please try using a different payment method as suggested above; this may resolve the issue.
How do I resolve checkout failures with Google Wallet and PayPal?
Please try the three methods outlined above, ensuring that your wallet account and balance are in order. If the checkout still fails, please contact us via the form below.
Do you accept FSA / HSA for checkout?
We apologize, but we cannot currently accept FSA or HSA accounts for payment. Please use a credit card, Google Wallet, Apple Wallet, or PayPal to pay for your order.
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