Support
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Whether you have a question about your Bebird device, need help with an order, or want to work with us, our team is here to help.
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Email Us
cs@bebird.com
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+1 (909) 939-4850
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Frequently asked questions
Find answers to common questions about your Bebird device and services.
View all FAQs
Once your order has shipped, you’ll receive an email with your shipping and tracking information. You can use those details on our Track Your Order page to check the latest status of your shipment.
If you haven’t received your shipping information yet, please allow some time for your order to be processed before contacting support.
If you’d like to return an item, please review our Return & Refund Policy and contact our support team if you need assistance with the return process. Make sure to include your order number so we can help you more quickly.
First, make sure Bluetooth is enabled on your phone and that your BeBird device is sufficiently charged. Restart the app and device, then try pairing again. If the issue continues, contact Customer Support with your device model and phone type.
Please contact Customer Support with your order number via the form above, product model, and a short description of the issue. Photos or videos can also help our team review the problem more quickly.
Our team typically responds within 24 hours during business days. Response times may be slightly longer during weekends, holidays, or periods of high enquiry volume.
If your order has not yet been processed or shipped, we may be able to help. Contact Customer Support via call, live chat or the form above as soon as possible with your order number.
You can find setup instructions, app guidance, and product-use information in our Product FAQs and support resources.
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